At Sunfolk, your satisfaction is our highest priority. We want you to feel confident and comfortable in every piece you wear.

To ensure exceptional quality, all garments undergo a meticulous five-stage quality control process, including
three inspections during manufacturing, one upon arrival at our head office, and a final check prior to dispatch.

If for any reason you are not completely satisfied with your purchase, or if you have any questions or concerns regarding our returns policy, please contact us. Our team is always here to assist and ensure your experience with Sunfolk is seamless and enjoyable.

30 Day Return Policy

• All purchases are covered by a 30-day return policy from the date of purchase.
• Returns or exchanges requested after this period will not be accepted.
• Returned items must be unworn, unwashed, and in original condition.
• Where applicable, hygiene liners must remain attached for health and safety reasons.
• All original tags must be intact for a return to be processed.
• Sunfolk reserves the right to decline any return that does not meet the above conditions.
• Items returned due to change of mind will be eligible for a store credit or exchange.
• For size exchanges, the replacement item will only be issued once the original garment has been received and confirmed to be unworn, unwashed, and undamaged.
• Items returned as faulty will be inspected upon receipt. If deemed defective, a refund will be issued using the original payment method.
• Refunds are only available for items confirmed to be damaged or defective.

Returns Process

• To request an exchange for a different size, colour, or change of mind, please contact us with the details of the item(s) you wish to exchange.
• All exchanges are subject to availability. If the requested item is unavailable, a store credit will be issued.
• Store credits are valid for six months from the date of issue.
• If the selected replacement item is of greater value, the price difference must be paid by the customer. If it is of lesser value, the remaining balance will be issued as a store credit.
• Once your returned item(s) have been received, inspected, and approved in accordance with our returns policy, you will receive an email confirmation.
• Replacement items will be dispatched within two business days of approval.
• Please note that shipping fees are non-refundable. Customers are responsible for all return and exchange shipping costs for both the original and replacement items, unless the exchange is due to an error on our part.
• Where a refund is approved, it will be processed via the original payment method within 5–10 business days following authorisation and receipt of all applicable returned items.

Damaged or Defective Garments

• Every garment we produce undergoes a meticulous five-stage quality control process to ensure the highest standards are consistently met. Each piece is carefully inspected three times during manufacturing, once upon arrival at our head office, and again prior to dispatch.
• While we are committed to maintaining the strictest quality assurance practices, our garments are individually handmade, meaning there is a very small possibility that a defect may occur.
• In the unlikely event that you receive a damaged or defective garment; we ask that you contact us promptly with proof of purchase and clear photographs of the issue.
• Our team will assess the garment and, where appropriate, arrange a replacement or refund once the original item has been returned and received.